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EC500 through a VDN/VECTOR and bridged appearances

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Hallertau

Hallertau

Technical User
Nov 15, 2011
8
US
I have a question regarding EC500 and how they act on Bridged lines.

We have 5 EXTs monitoring 5 warehouses. These 5 EXTs field one XPORTED station that is also a DID that is bridged onto their phones. The issue is that 5 people call in for the 5 different warehouses and everyone is fielding basically one line and transferring the call to the appropriate EXT. This is not efficient. Long story short, one XPORTED DID station bridged onto 5 EXTs.

Lost yet?

I set up a reasonably simple VDN/Vector to route the incoming calls to their designated warehouse, each warehouse has its own XPORTED internal station that is bridged to the corresponding EXT. The issue is, that these bridged lines are not ringing their cell phones ala EC500. Clients claim that the original setup I mentioned above does ring their cell phones (bridged lines and EXT).

The difference is one call is a DID to an XPORT bridged, the second is a VDN to VECTOR to a bridge. I am not sure what I am missing here, page 2 of off station mapping has both for bridged lines and the VDN has a COR that matches most station on the system. I moved the second group of EXTs to a DID range, still does not work.


Kind of at a loss here, anything I am missing? I am not a seasoned vet in any way shape or form...

Here is a trace of the call, lots of denial event 1166: Unassigned number D1=0xe0011 D2=0x1

14:57:38 G729A ss:eek:ff ps:20
rgn:95 [10.179.51.144]:2906
rgn:2 [10.136.136.106]:16912
14:57:38 dial 919496131 route:ARS
14:57:38 term trunk-group 255 cid 0x7e6
14:57:38 route-pattern 5 preference 1 location 95/ALL unavailable cid 0x7e6
14:57:38 SIP>INVITE sip:19496131218@172.16.25.1 SIP/2.0
14:57:38 Call-ID: 07065545c95e2158f6512d553c00
14:57:38 dial 919496131218 route:ARS
14:57:38 route-pattern 5 preference 2 location 95/ALL cid 0x7e6
14:57:38 seize trunk-group 256 member 74 cid 0x7e6
14:57:38 Setup digits 19496131218
14:57:38 Calling Number & Name 7327206142 NO-CPName
14:57:38 SIP<SIP/2.0 100 Trying
14:57:38 Call-ID: 07065545c95e2158f6512d553c00
14:57:38 Proceed trunk-group 256 member 74 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 07065545c95e2158f6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.25.1 SIP/2.0
14:57:39 Call-ID: 07065545c95e2158f6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 2 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.25.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e215bf6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 257 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 3 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 257 member 103 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:39 SIP<SIP/2.0 100 Trying
14:57:39 Call-ID: 807065545c95e215bf6512d553c00
14:57:39 Proceed trunk-group 257 member 103 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 807065545c95e215bf6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.25.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e215bf6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 3 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.25.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e215ef6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 258 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 4 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 258 member 111 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:39 SIP<SIP/2.0 100 Trying
14:57:39 Call-ID: 807065545c95e215ef6512d553c00
14:57:39 Proceed trunk-group 258 member 111 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 807065545c95e215ef6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.25.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e215ef6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 4 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2161f6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 267 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 5 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 267 member 27 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:39 SIP<SIP/2.0 100 Trying
14:57:39 Call-ID: 807065545c95e2161f6512d553c00
14:57:39 Proceed trunk-group 267 member 27 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 807065545c95e2161f6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2161f6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 5 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2164f6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 268 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 6 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 268 member 14 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:39 SIP<SIP/2.0 100 Trying
14:57:39 Call-ID: 807065545c95e2164f6512d553c00
14:57:39 Proceed trunk-group 268 member 14 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 807065545c95e2164f6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2164f6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 6 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2167f6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 269 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 7 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 269 member 248 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:39 SIP<SIP/2.0 100 Trying
14:57:39 Call-ID: 807065545c95e2167f6512d553c00
14:57:39 Proceed trunk-group 269 member 248 cid 0x7e6
14:57:39 SIP<SIP/2.0 604 Does not exist anywhere
14:57:39 Call-ID: 807065545c95e2167f6512d553c00
14:57:39 SIP>ACK sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e2167f6512d553c00
14:57:39 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:39 term trunk-group 255 cid 0x7e6
14:57:39 route-pattern 5 preference 7 location 95/ALL unavailable cid 0x7e6
14:57:39 SIP>INVITE sip:19496131218@172.16.174.1 SIP/2.0
14:57:39 Call-ID: 807065545c95e216bf6512d553c00
14:57:39 dial 919496131218 route:ARS
14:57:39 term trunk-group 270 cid 0x7e6
14:57:39 dial 919496131218 route:ARS
14:57:39 route-pattern 5 preference 8 location 95/ALL cid 0x7e6
14:57:39 seize trunk-group 270 member 82 cid 0x7e6
14:57:39 Setup digits 19496131218
14:57:39 Calling Number & Name 7327206142 NO-CPName
14:57:40 SIP<SIP/2.0 100 Trying
14:57:40 Call-ID: 807065545c95e216bf6512d553c00
14:57:40 Proceed trunk-group 270 member 82 cid 0x7e6
14:57:40 SIP<SIP/2.0 604 Does not exist anywhere
14:57:40 Call-ID: 807065545c95e216bf6512d553c00
14:57:40 SIP>ACK sip:19496131218@172.16.174.1 SIP/2.0
14:57:40 Call-ID: 807065545c95e216bf6512d553c00
14:57:40 denial event 1166: Unassigned number D1=0xe0011 D2=0x1
14:57:40 term trunk-group 255 cid 0x7e6
14:57:40 route-pattern 5 preference 8 location 95/ALL unavailable cid 0x7e6
14:57:40 dial 919496131218 route:ARS
14:57:40 term trunk-group 255 cid 0x7e6
14:58:08 no answer station 8064306 cid 0x7ad
14:58:08 coverage-path 150 point 1 cid 0x7ad
14:58:08 ring station 8064300 cid 0x7ad
14:58:08 G729A ss:eek:ff ps:20
 
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What version of CM?

In ref to ec500 it's basic function is having a simultaneous appearance on a station and external cel phone.

Do you need it to ring a station and cell simultaneously or are you trying to basically forward to a cell?
 
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