EC500 capacity limitation

[dmarenco]

Hello all,

Does anybody know if Avaya CM does EC500 to a non cell phone number?, I got a third party PBX with regular DID's, I had EC 500 enabled on my AVAYA phone, the call goes through fine but after the 200Ok, CM sends a bye immediately and disconnects the call. I Haven't seen anything related in the feature functionality though.

 

[joe2938]

I think it will if the telephone number is in the off pbx station-mapping config

 

[dmarenco]

Hi man,

Yeah, it had been added in the off pbx telephone mapping.

 

[joe2938]

What does a trace show?

 

[dmarenco]

These are the snapshots of a trace in CM and in session manager, I can see the sent invite followed by a bye immediately, CM disconnects the call

 

[joe2938]

Looks like you programmed wrong, need the station extension that it is mapped too, you have 215-982-7255, need the actual extension here

 

[dmarenco]

Where do I put the extension brother? I put the target extension under station extension but it won't let me save, it changes it back to the station number

 

[joe2938]

so you have 10 digits extensions? if so remove the dashes

 

[joe2938]

change off-pbx-telephone station-mapping extension xxxx

 

[dmarenco]

yeah, we have 10 digit extensions, I take off the dashes but they are put back again by the system

 

[joe2938]

do a list off-pbx-telephone station-mapping and post

 

[dmarenco]

Here you go, 215 982 7255 the station extension we are working with.

 

[joe2938]

yours is built different, make it the same as the others if they are working ok, if it fails when reprogrammed then post a list trace station from CM