EC500 and cell minutes

[Klees]

I am having a hard time wraping my brain around this:

If a call comes in and you answer on the desk phone and exend to cell- is this billed as cell minutes?

If you answer on cell and then extend to desk is that all cell minutes?

thanks.

 

[inerguard]

Yes it is cell minutes. The system had to call the mobile number so you incur the call charge. It just so happens that you can answer the call on your desk phone as well.

If the call rings your deskphone and your cell phone and you answer it on your deskphone, your cell stops ringing. This wouldn't cost you anything as you didn't answer the call on your cell.


[Started on Version 3 software 15 years a go]

 

[cellrebral]

If you answer the call on the cell phone then you are using the cell minutes. If you answer the call on the desk phone then no cell minutes are used. If you start the call on the cell phone and then pick it up on the desk phone the cell minutes stop getting used once you press end on the cell phone. If you extend the call from your desk phone to your cell phone then cell minutes will be used once you answer the call on the cell phone.

 

[Klees]

Perfectly answered! thanks to both of you. I see where cellrebral you said... if you start the call on your cell phone... I have not set mine up correctly to do this. do you know what I need to change to be able to start from cell? thanks

 

[Klees]

Never mind, i got it thanks !