EAS number of agent skills

[donbott]

In EAS is there a limit to the number of skills that can be associated with an agent login

Definity G3r6

Thanks

DonBott

 

[berniebrown432]

CM 3.0 (requires R13 CMS)
S87x0 - 60
S8500 - 60
S8300 w/ G700 or G350 - 20
CSI - 20

Bernie

 

[4merAvaya]

Per the V6 capacity tables you can have up to 20 skills/agent.

Kevin

http://support.avaya.com/edoc/docs/def6_3/d63pock3.pdf

 

[donbott]

Thanks for the info. We are looking at upgrading our switches soon


DonBott

 

[SoDoTo]

You will need to have a EAS-PHD (Customer options0 set to Y to have more than 4 skills assigned to an agent.