EAS and Logical Agents

[hayw00d]

I just switched over to EAS this morning, and have a question regarding logical agents.

Since agents are now using login IDs, when they place a call to another station, their login ID is showing up instead of their station.

Is there a way to make their station number appear instead of their agent login?

Thanks in advance,
Jason

 

[SF0751]

Nope. If the agent is logged in, you're going to see their Agent ID and not the station extension. This also impacts Audix - if your users are used to hitting just the # button when prompted for their extension, they will now have to actually enter in their subscriber number.

There is a way you can HIDE the agent ID, so the only thing that shows up on internal calls is the name - I'll find the thread and post the link for you.

Susan
_{You have all the characteristics of a popular politician: a horrible voice, bad breeding, and a vulgar manner.}
^{Aristophanes, 424 B.C.
Lex clavatoris designati rescindenda est.}

 

[SF0751]

Check out thread690-705060 - make Snapper's recommended changes to COS 0 (which is the default COS for Agent ID's). Make sure that you don't have any stations assigned to COS 0, or you'll be hiding their extensions, as well.


Susan
_{You have all the characteristics of a popular politician: a horrible voice, bad breeding, and a vulgar manner.}
^{Aristophanes, 424 B.C.
Lex clavatoris designati rescindenda est.}

 

[hayw00d]

Excellent. Thanks for all of your help, Susan!

Jason