Hello,
I have to integrate my company's application (enterprise web application) with Service Center 4.0. In a nutshell, we need to open SC tickets based on actions our application does (for audit trail). My question is this:
What integrations points exist for SC 4.0 out of the box (i.e., don't require additional licensing)? Is there a straightforward way for an external application to send "requests" to SC 4.0 which result in the creation of trouble tickets?
Many thanks in advance!
Sean
I have to integrate my company's application (enterprise web application) with Service Center 4.0. In a nutshell, we need to open SC tickets based on actions our application does (for audit trail). My question is this:
What integrations points exist for SC 4.0 out of the box (i.e., don't require additional licensing)? Is there a straightforward way for an external application to send "requests" to SC 4.0 which result in the creation of trouble tickets?
Many thanks in advance!
Sean