EAI options with Service Center 4.0

[skoontz]

Hello,

I have to integrate my company's application (enterprise web application) with Service Center 4.0. In a nutshell, we need to open SC tickets based on actions our application does (for audit trail). My question is this:

What integrations points exist for SC 4.0 out of the box (i.e., don't require additional licensing)? Is there a straightforward way for an external application to send "requests" to SC 4.0 which result in the creation of trouble tickets?

Many thanks in advance!

Sean

 

[ConitTechnician]

Have you ever known of Connect-It ?

 

[chrishaw]

Out of the box without additional licensing depends on what you currently have licensed. If you have the SCAuto SDK licensed, you can use the SDK for integration. If not, you're SOL and will have to license something (either SCAuto SDK or Connect.It!)

 

[achris]

as soon as you licenced one PRGN product, you can get Connect-It (including the connectors part of the base XML, TXT, ...) for free

just ask PRGN support