E911

[foned00d]

While I'm aware of how to program it, Does anyone know the legalities of redirecting a 911 call to an internal call tree that prompts the caller to select 1 to speak with security, 2 to continute to 911?

 

[4merAvaya]

In a true emergency any delay introduced may subject you and your company to a law suit. Be very careful with 911 services.

Kevin

 

[manfmmd]

We route all of our 911 calls to Security first and then Security makes the determination whether or not to conference in 911. We don't want the police/emergency vehicles showing up without knowing what is going on and where to send them. We also have backdoor access to 911 that a few KEY people know about.

It helps that we have trained first responders that can be on the scene in under 2 minutes, 24 hours a day, anywhere on the complex.

If all else fails, almost everyone has a cell phone.

YMMV.

 

[foned00d]

Thanks YMMV
That is exactly the same scenario here. Security needs to know if emergency services are comin and we always have a a licensed EMT on site who can respond even quicker than emergency services. What state are you in? I just want to make sure doing that is not illegal.

 

[manfmmd]

YMMV = Your Mileage May Vary

I'm manfmmd

 

[foned00d]

My bad sorry.
:/

 

[manfmmd]

Texas