E8604 Failed to start backup. (DBNAME=dbaexch, EC=RPC failed

[3A21]

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I have installed ArcServeIT 6.61 on windowsNT4, registered the pruduct.I'm triying to use it.
When I start the backup of exchange which is on another NT4 server(on which I installed the exch agent), the backup cannot run.I have notice that the service "Backup Agent RPC Server " on that server stopped each time I run the exchange backup.

 

[joe11701]

When you installed the Exchange Agent, did you install it while logged in as the server account ( usually Exchange ) ?

 

[3A21]

No I was logged as administrator

 

[fritz4000]

Make sure you are using the format domain_name\user_name for the brick level security. This caused silent dr watsons on dbasvr.exe (which is the agent). Also I recommend applying sp2a to both machines as well as any additional patches ca may have on it's website.

 

[joe11701]

an administrator account is not enough. I believe the install REQUIRES you to be logged in as an Exchange service account.

 

[3A21]

joe11701 ,
Do you mean I will re-install the ArcserveIT on the Exchange server ?

Thanks