e8511 - Failed to connect with client agent 1

[tonysilva]

Hi,

I'm having some problems with my Brightstor Arcserve v9 running on a WinNT 4.0 box. My daily backup includes some files plus the NDS from a Netware 4.11 server using an agent.
The backup has no problems connecting with the agent to backup the files session but when it comes to the NDS session it fails to connect giving the e8511 error message.

Why does the agent work for the files but not the NDS?

Any ideas gratefully received!

 

[JPCPB]

Greetings,

Have you seen/applied this patch?:

http://support.ca.com/Download/patches/asitnt/QO30918.html

Kindest regards,

James

 

[tonysilva]

i havent seen that patch no.

That sounds just the ticket, but it does say that its for Arcserve 2000 v7.0.

Anyone know if this also applies to Brightstor v9.0 before i apply it?

Many thanks.

 

[JPCPB]

Greetings,

I don't know myself, I'm afraid.

Did you check with CA directly? (If you have a support agreement with them, you can - otherwise, check with whoever is your supplier, assuming they're a Authorized Reseller, they can contact CA on your behalf.)

Kindest regards,

James

 

[chuber]

Hi,
not sure if it helps, but my E8511 with a Linux Client disappeared afterwards: go to server admin, from the menu bar select admin and then multiple network cards and change the setting to have the OS decide which network card to use.

Regards,
Conny

 

[krustwell]

thanks chuber! your post solved a problem i'd been working on for over a week now.