e6500 and e3537 errors with ARCserve2000

[roverton]

We are experiencing e6500 (Client connect to tape failed) and e3537 (Failed to connect to media). We've tried deleting all r* files in the database directory per CA's knowledgebase, and this works for a day or so, but the errors return and the backup fails.

Anybody know of another solution?

Robert Overton
Mgr, IT Systems
ISA

 

[rolmank]

Hi,try to format the media or use another media to do a test backup.


Best Regards
Rolkok Thanks and Regards
Rolank

 

[roverton]

Yeah, I've tried both. I still get the error messages.

Thanks,

Robert

 

[DaveNYC]

We had similar problems out of the blue. After 10 hours on the phone with Dell Gold support, they contacted CA and were told to have us apply qo24708.caz. Son of a gun -- it worked. I only applied it to the SAN Primary Server, and it is ok for all the servers in the Primary/Distributed environment. I am pretty relieved.