e2t card not installed...

[modulistic]

had a 3300 mxe controller that would not boot up an ASU II. Mitel tech support concluded that it was bad CIM ports, and they were right. they sent a new controller and I just installed it tonight. before moving the cards and hard drives over I booted the new box and it came up with no alarms. I went ahead and moved my mmc cards, my hard drives, power supplies, i button etc. I did not look under the mother board because I didnt know to. anyways, the 3300 comes up and everything is working ok (NO ALARMS, green checkmark) except when I look in ip configuration, it says "e2t card not installed" when I did 'bootrom upgrade all' it said e2t card not installed. i was able to make phone calls from my ip sets and to my ip sets from the PSTN and to and from TDM phones on prem. in other words, it was acting as if a E2T card was installed. I called tech support and he said dont worry about it. why is it doing that?

also, I had 9.0.1.17 installed and working and 9.0.0.41 as inactive software version. it swapped back to 9.0.0.41 as the primary software version and 9.0.1.17 as inactive. why did it do that?

also, some of my PRI settings are set like they were several months ago. it seems to have reset to a previous database even though I didnt do a database restore.

anyone have any clues?

 

[Mitelpassion]

on Mxe controller E2T cards are optional. If E2T is not installed, RTC does Ethernet to TDM conversion. with this config though you reduce resources. If you do install E2T the card handles all conversions.

as for the rest I've not seen this before maybe the other software version was activated and only needed the reboot to complete??

no idea about your pri issue.

 

[IrwinMFletcher]

That's correct, the E2T card is optional on the MXe, you'll just get reduced capacity. Check in ESM, Maint->Compute cards to see if you have one physically installed, most likely not. If you had one on your old system, just remove it and install it on the new one.

As for the sw change, check your bootline. The default from the factory may point to a particular partition, which happens to be your (old) inactive. Just change it to the other partition.

 

[tlpeter]

Try this


MN00255530 - E2T coms alarm with no E2T installed
REPORTED IN SW LOAD - 8.0.9.20
SYMPTOMS
System has an E2T alarm but no E2T card installed. System operating normally without any apparent issues.

WORKAROUND
Step1: Identify hex number associated with ClearAlarm(void)
On RTC shell, type
--> lkup "ClearAlarm"

System should respond as
ClearAlarm(void) 0x0033763c text <==This is what I need
LicenceManagerImpl::ClearAlarm(void) 0x00fc99ac text
ClearAlarm 0x001136c8 text

Step 2: To clear E2T alarm in this case,
On RTC shell, type
-->0x0033763c()


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IrwinMFletcher]

tlpeter, he wasn't complaining about an alarm, just that his E2T card wasn't showing up....most likely because it was still in the old system.

 

[modulistic]

you guys are right, its still in the old 3300 and probably needs to go to the new 3300. I talked to Mitel Tech support before the cutover and afterwards, (when the strange messages started popping up) and I asked both guys "will I need to get anything out from underneath the motherboard"

first guy said no.

the second mitel guy thought that there was no way IP phones could work without the e2t card so it must be installed. to be fair to him, I woke him out of bed at 1AM his time.

I cant just shut the system down and look under there because its a hospital, so I will have to wait until:

a: it causes a major prob and I have to fix it asap
b: next scheduled outage at who knows what point in the future.

 

[Mitelpassion]

it will only be issue if you have a big load/stress due to high call volumes on the system..

 

[IrwinMFletcher]

You can check from Maint/Diag->hardware compute cards, however I would suspect that that doesn't show it either. If it doesn't then it's highly unlikely that it's there as those checks just make sure it's physically connected and it reads some hardware values (the card doesn't need to be fully functional). The only possibility would be that it's there but not fully seated in the connectors. A possibility, but not highly likely. I will bet that Mitel just sent you a replacement base kit MXe, which doesn't have the E2T card.

Note that nothing in the system will alarm when you run out of E2T resources, you'll get Software logs, but nothing else. The first indication will be people complaining that they randomly can't make calls. Incoming PSTN calls will also randomly not work, which you may not hear of for some time. Your best bet is to schedule a shutdown, it only takes 10 mins to install the card.

 

[Lundah]

The differences you noticed in the active s/w version and the old data are related. For whatever reason, the new chassis booted from the previously inactive partition (did you copy over the bootline parameters?). The "swap" maintenance command should get the system to boot from the other partition and get you on the correct software level and database.

 

[modulistic]

im afraid of the swap, ive had bad issues with it before. it swapped the software version over, but not the databse, then I tried to restore a backed up database and the database failed.

Ill try it though, next outage.

 

[MitelMate]

Installing the e2t card will up the amount of supported users from 700 to 1400.