e1303 error when starting a job

[fel10]

I have a new install of Arcserve 11.5 on a win 2k3 server. I submitted a job and when it attempted to run it would just hang in <run now>. The activity log gives following error

e1303 "Unable to get Job Information" (QUEUEID=1, JOBID=1, EC=12)

I looked up the EC and it is for an open failure. CA's site has no info on this e1303. Any info would be greatly appreciated.

 

[davidmichel]

Install SP2 and if that does not do it try recreating the job.

http://supportconnectw.ca.com/public/storage/downloads/nt/115/basbr115-solpatch.asp

QO81201 ZIP/ISO 593 MB/ 518 MB 08/21/06 NT -BAB 11.5 SP2 - The CD1.zip/CD1.iso file contains updates for the English, French, Spanish and Brazilian Portuguese language editions.

 

[papushka]

Check that the Brightstor Arcserve backup System account (You can check what your current account is by opening server admin under Quick start -- Admin -- Bab System Account)has the proper privilages. You can use the below doccument as a guideline

http://supportconnect.ca.com/sc/kb/...&docid=266822&bypass=yes&fromscreen=kbresults

 

[fel10]

Thanks to all for the help. I applied SP2 and checked the permissions, At the time of install the backup account permissions and user rights had been removed. I reapplied them and it worked.