E121700

[expack]

Dear All,

On most of the calls we are getting E121700.
Supervision showing error msg as "Service Observation failed-no recording(1450)".

Is there any relation of service observation failed and E121700 ?

we have sniffed the Cisco IP phones VLAN on to logger sniffer port. Both ports are 100 MBPS full duplex.

Able to see incresing received count on span_NIC .

Kindly advice to restore the system i.e recording to normal..

NICE VOIP Logger SP6.
Ver. 8.9
Integration: Geotel
Phones : Cisco IP Phones with G.711 codec set

Thanks in advance...

 

[whydoibelieve]

check the logger mapping and also span port.

Run ethereal to see if logger is recieving RTP packets.

E121700 is

E12 voice logger
1700 no audio

 

[expack]

We have checked the network delay and found around 11ms delay is there in between phone and logger.

only 7 to 8 extesions calls are tagged as E121702...Rest of the recording is fine....

So how we can minimize or completely achive the recording for those 7 to 8extensions....

Limitation : reducing the delay is challenging task for us ...system is very very old....

Kindly suggest...

 

[celtic123]

hi,

Can you tell me if you are using static mapping or dynamic mapping in logger definition tool ?

What type of call are labelled E121702 are they internal/outbound/inbound ?

 

[expack]

Hello,

We have Dynamic mapping. In logger configuration 60 VOIP channels are configured, Device type as Station.

We have schduler based recording. So according to schedular the calls are tagged as E121702. so in short internal/outbound/inbound calls tag as E121702.

 

[expack]

kindly find the related logs of failure recording:

CHANSRVR 19/01/2010 06:30:37:398 D REC_CTRL - START RECORD - Media:2 V- -Lg:0 Ch:0 Unit:1 Trunk/) Rack-1/-1) Stat:XXXX Dev,-1) IpAddress)Stat2: Dev2,-1) Agent:XXXXX Call:50661835 Out:0 VDN: RecFlag:1 ucid: WrUp:0 Keep:0 Data:,,,,,,XX.XXX.XXX.XXX,0,28546 ReqID:18319956 VI:16 SI:0
CHANSRVR 19/01/2010 06:30:37:398 D RESOURCE MANAGER - allocated voice resource for initiator 16
CHANSRVR 19/01/2010 06:30:37:398 D REC_CTRL - SVC-Obs - Free channel found - resuming (240). Lg=XXXXXXXX,Ch=2,R.Ch=e2
CHANSRVR 19/01/2010 06:30:37:408 D Dynamic RTP Sniffing - Start Sniffing IP:XX.XXX.XXX.XXX on Board 1 , Channel 2
CHANSRVR 19/01/2010 06:30:45:460 **E Dynamic RTP Sniffing - error sniffing IP XX.XXX.XXX.XXX on board 1, channel 2 - Audio Was Not Found
CHANSRVR 19/01/2010 06:30:45:460 D RESOURCE MANAGER - deallocating voice resource for initiator 16
CHANSRVR 19/01/2010 06:30:45:490 D Dynamic RTP Sniffing - Stopped Sniffing Board 1 , Channel 2