e-mail does not notify of Virus'

[JVW]

We have an e-mail group. This allows our members to send e-mails to different offices. If we receive a virus e-mail, INOC does not delete the virus. Realmonitor will only send an alert to our Inoculate server. Any idea how I can get it to register the virus and notify? Thanks,
Vince

 

[harcourt]

Check your settings click on the real time monitor icon and under the 'Opttions' tag check the 'action upon virus detection' option - ensure this is set to 'cure file'

Belive it or not the default setting is 'broadcast - no action'

check it is also set for 'incomming & out going files'

Best of luck!

 

[JVW]

I checked those items, but they are just fine. Off-hand, I can't see anything that's not the same except that it is a group account and not it's own.

thanks for the info.

Vince Thanks,
Vince