DxD Line help

[falconerc]

I started working at my school and inherited a Partner II phone system. I know very little about it other than 2 months ago I had to have Avaya come in and replace one of the ACS cards in the system.

Before the card was replaced, we had a DxD line that would be turned on after the secretaries in the office left that would forward calls to the (what I believe) is some sort of autoattendant, which would tell callers if they wanted to leave a message for the office, press X, and if they wanted to call the Latchkey (afterschool daycare) press Y. Another issue is that voicemail is NOT set up, but messages are left on a digital answering machine attached to extension 10's phone in the AUX port.

No one really seems to know how it works, what it said, or what extensions it dialed..."It just worked, so we didn't think about it". Now, when the DxD is activated, the call will be picked up, but all that is sent is a clicking and buzzing sound.

Looking on these forums, it says that a PCMCIA card for the DXD needs to be in the processor card, but I don't see anything resembling a PCMCIA port, let alone the card, in the processor card.

I've tried programming call-forwarding as a stop-gap measure, but the problem with that is if no one answers on the forwarded extension, there is no way to leave a message, as the call will not re-transfer back down to Ext 10.

I'm pretty much lost and Avaya won't help because their techs (at least the ones I've talked to) don't know what a DxD line is or does, and won't even discuss the "third party appliance" aka answering machine.

Any help would be appreciated!
c

 

[Westi]

You need to find out what processor you have, in the 5 slot carrier the middle slot is the processor and if you have no ports for the extensions in it then it is a Partner II (Partner 2) or a Partner Plus.
Partner II has a multi connector plug in the front Partner Pluas has not. There should be a release on the processor as well.
Knowing the release and the type will help to solve your problem

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Telecomboy]

If you don't have a slot on the processor for the pcmcia card, then you must have a Partner II Processor. That processor has a built is DXD feature. If you have static on it, you can try powering the system down and back up to see if that clears it, but be aware that it may lose the programming if the internal battery is dead.

If the static doesn't fix it, you may need to replace the processor.

 

[TouchToneTommy]

Now, when the DxD is activated, the call will be picked up, but all that is sent is a clicking and buzzing sound.

Go to Ext. 10 or 11

Dial Intercom 892

Look at the screen, if you see 1=Record 2=Play, press 2 and listen to the existing message. If it is just static and hum, you need to rerecord it. Press 1 and follow the instructions on the screen.

So, if you have an answering machine on Ext. 10, your recording sais to leave a message, dial ext. 10 )(or 0, or nothing at all, because it will ring through to 10)

For the Latchkey, dial Ext. XX (give them the 2-digit extension number)