Duplicates on Initial Sync

[csjoseph]

We use Act with a main DB here in the office and we have multiple sales users in the field that sync with me via email.

Problem:

When we get a new contact I have to do an initial sync. During a sync Act looks at any duplicates and merges them. That is a problem. We have some records that are duplicates and should be duplicates. I have tried unchecking the Duplicate Checking box in the field defitions but that did not work.

Any ideas?

Chris
LAN Administrator

 

[Cassaro]

Chris,

You may want to take the emailed contact information and put it into a comma delimited format and import it into the database to avoid the duplicate contact problem Chuck

 

[csjoseph]

That would screw up the original sync I believe. Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind

 

[Cassaro]

Yes, I believe you are correct! But, it would get those contacts in Chuck

 

[csjoseph]

Your right, but accurate and uncorrupted data synchronization are the first priority. Chris
LAN Administrator
cjoseph@hdii.com
Liberate your mind