Duplicated reports in Crystal Enterprise V9

[Bolshy]

Hi,

we have approximately 300 reports scheduled in Crystal Enterprise V9.

Recently, a number of the reports have been duplicated at the scheduled runtime - the 'instance' of the report will run, and for some reason it will run again to create a second instance.

Has anyone come across this problem before or know how to rectify this?

 

[Turkbear]

Hi,
Have you restarted the services between the time the 'correct' instance ran and when the dupilcate one did?

There was a hot fix regarding a bug that caused scheduled jobs to run after a restart..






To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[Bolshy]

Hi,
No, we haven't restarted the system. The duplicates run immediately after the original reports, and they have been doing this for a few months. There is no gap between the originals and duplicates.

 

[Turkbear]

Hi,
Just to confirm:
In the 'History'tab for those scheduled reports there is only 1 'recurring' entry?


If so, I would then check with Crystal ( Business Objects) tech support.





To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[Bolshy]

Hi,
to confirm - we only have 1 recurring entry for each of the reports which are duplicating.
Unfortunately we haven's subscribed to technical support through business objects for version 9 of Enterprise, hence the need to use Tek-Tips.
thanks for the help so far.

 

[Turkbear]

Hi,
A Business Objects knowledge base search does not require a support contract..so try there not a great search tool, but sometimes works OK..Try looking at hot fixes and service packs for CE 9)- be sure your system is up to date on those..

http://support.businessobjects.com

To Paraphrase:"The Help you get is proportional to the Help you give.."