Dummy Extensions

[stekez]

Please can somebody point me in the right direction to create extensions that have no physical port and be able to then forward externally on ip office 3.2 (53)

Thank you

 

[ProviderReborn]

Just right click in the user tab and create new. You will obviously need to give it an extension number.

I gather by forwarding you mean from a hunt group. If so on the user you will need to enable forwarding(Including Huntgroup calls)

Then in your huntgroup field create a new huntgroup. Turn off Queing and VM. Add you user and set the group to be a hunt/linear type.

Go back to your original group and add your newly created group in the overflow field. You can then save in and test.

After this you may wish to tweak with your timers.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[stekez]

Thanks for your fast response, when i create the new extension it asks if i want to create a a new voip extension should i say yes or no.

Thanks

 

[ProviderReborn]

Ahhh, this depends on your version number of firmware.

If its not 4.0 5 then do not worry just click the NO option.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[stekez]

Ok Thank you..

 

[stekez]

When i create the extension and so no to create voip extn i get an error saying extension doesnt exist.
Any help appreciated.

 

[ProviderReborn]

It will, there is no way around this.....

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[stekez]

What i need to do is point an incoming call to a dummy extension and have it route out to another location at the monent i am getting busy tone.

 

[ProviderReborn]

Why worry about dummy user?
Just point the ICR destination to the number you wish it to go to

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[stekez]

Thanks for that, Im pretty new to avaya and thought it must be more complicated than that.

 

[mattKnight]

Why worry about dummy user?
Just point the ICR destination to the number you wish it to go to

You can't choose the CLI that is presented!

Which is why I create a shortcode and use that as an ICR destination

Take Care

Matt
If at first you don't succeed, skydiving is not for you.