Dual ringing

[jffmsly]

Is there a way to have an incoming call ring at the attendant and at an extension at the same time?

 

[Midstream]

I don't know if it does it at the same time, but what you're talking about is called "Backup Alerting". Find the Feature Reference manual and do a little reading on that subject. I think it'll do what you're looking for.

Bridged Appearance doesn't work with Att.Con.

 

[jffmsly]

Here is the solution we came up with.

x4600 is the number now pointing to the attendant as a LDN.

We move that to a virtual extension with coverage to the attd. We set the cover path with the attd to termin to coverage points with bridged app. to y.

We also put bridged app. on x4610 for x4600.

With x4600 in the trunk group we point it to a night service extension when the console goes to night service. This way it rings the att, x4610 and goes to night service when they are not available after hours.