AAAPhoneBrad
Technical User
Hello All,
I have a customer that has a 412 that we upgraded to 4.1.12 on Friday. We thought everything was ok but we found out today that when they make an outbound call (on PRI) and get a voice mail tree or anything that they need to press digits for the digits are not recognized.
So if a user of the 412 calls somewhere and needs to dial someones extension they can't. The user hears the DTMF tones but the other side doen not hear/recognized them. I know I have heard of this issue but have no idea how to resolve it.
The system was at release 3.1 before the upgrade to 4.1.12.
Any Ideas?
I have a customer that has a 412 that we upgraded to 4.1.12 on Friday. We thought everything was ok but we found out today that when they make an outbound call (on PRI) and get a voice mail tree or anything that they need to press digits for the digits are not recognized.
So if a user of the 412 calls somewhere and needs to dial someones extension they can't. The user hears the DTMF tones but the other side doen not hear/recognized them. I know I have heard of this issue but have no idea how to resolve it.
The system was at release 3.1 before the upgrade to 4.1.12.
Any Ideas?