DTMF tone in vector.

[Sinkiller]

I have a customer that is sending calls to a 3rd party device via a ACD hunt group in a vector, if there is a delay in answering the receiver will not disconnect the call if it hears a "7" dtmf tone every 30secs. Is it possible to generate this in a vector.

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

 

[Stinney]

Your directing these to a 3rd party device via a vector that queues to the skill, or does a converse-on?

In either event, once you've queued and the system answers call vectoring isn't involved in the other side of the call.

Using queue will send the call to the port and finish processing.

Converse-on sits and listens for the return converse-on FAC code from the 3rd party system and won't progress down the vector programming until it receives it, or the other system hangs up.



- Stinney

Quoting only proves you know how to cut and paste.

 

[Sinkiller]

just to simply the question, can you send a dtmf tone 7 while in the hold loop.

i.e
step 1: queue to skill 1 pri m
step 2: wait time 30sec hearing silence
step 3:{play DTMF tone 7}
step 4: goto step 1 unconditional.



The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

 

[Stinney]

If you use VAL boards for your announcements, you can create an announcment that will play the dtmf tone.

You can download all of the dtmf tones here:

http://www.giangrandi.ch/electronics/radio/dtmf/dtmf.zip

You'll have to convert them to the right format. You can convert them using a free program called wavepad, which you can find by googling it.


- Stinney

Quoting only proves you know how to cut and paste.

 

[Sinkiller]

Awesome Stinney, thanks a million.

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.