DTM_PRI issue BCM450

[azrael2000]

Hi all.

Need to verify my thinking on something.

A customer of mine has a PRI that is provided by another company.... used to be mine, but they went for a better price, I guess.

Anyway, THAT company went and did some work on their switch that provides the PRI and the customer called saying they couldn't receive any calls.

i went into the BCM450 and to
Administration -> Telephony Metrics -> Trunk Module Metrics -> B Channel
and I see Ch1 -> 22 "Far End out of service".

The D-Channel shows active.

I have done a reboot on the system at the customer's request, and that did nothing.

My belief is that the other company has their PRI incorrectly configured after their upgrade / change / etc.

Is there anything else I can check to prove this out? Anywhere else I can look?

Regards

Michael

 

[DBrewsky]

Had a similar issue twice in 6 years. I had the telco move the PRI to a new cabinet in their switch (took about a month to convince them of this) and it resolved the issue. It could be as much as a bad connector in their switch, but try telling them that and they laugh..

--DB