Fizzle1979
Technical User
I've read the other posts on this forum about the same phone not ringing and not fixed the problem.
Any other suggestions?
Any other suggestions?
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Dterm Series D NEC Not Ringing
- Thread starter Fizzle1979
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belevedere
Instructor
Please indicate which NEC phone system you have. This may be a ring assignment program issue.
- Thread starter
- #4
Fizzle1979
Technical User
I have no clue which system...the only other number on the phone is the serial number. I have the 16 buttons and 4 soft keys...which are not programmed to do anything. I dial 9 to get out.
I think it's in the DND also, but I've tried the #8 and no luck. I can hear the phone ring when I toggle from the different ringer types 1, 2 and 3 so I know it's not a bad speaker. Would the #8 have to be done from someone in my IT department on their end and not just my phone?
Thanks for your prompt responses.
I think it's in the DND also, but I've tried the #8 and no luck. I can hear the phone ring when I toggle from the different ringer types 1, 2 and 3 so I know it's not a bad speaker. Would the #8 have to be done from someone in my IT department on their end and not just my phone?
Thanks for your prompt responses.
OzzieGeorge
Programmer
You really need to find out what system you have before we can help you. However from your lack of knowledge, I would seriously recommend getting a tech in on this occasion. Ply him for details and then we can help in the future!
However if you want to try and discover for your self...
With the handset down dial trf conf * trf conf # and post back what you get in the display! The sequence of key presses needs to be fairly fluid (long pauses between key depressions will cause this to fail even if you are on a system that accepts this)!
However if you want to try and discover for your self...
With the handset down dial trf conf * trf conf # and post back what you get in the display! The sequence of key presses needs to be fairly fluid (long pauses between key depressions will cause this to fail even if you are on a system that accepts this)!
belevedere
Instructor
If it's an Elite, then try FEATURE/FNC 69 while idle. That is a feature cancel code on the Elite. It will also cancel any call forwarding that was set.
- Thread starter
- #7
Fizzle1979
Technical User
OzzieGeorge -
CAT MODE displays I believe the Feature button and Conf button displayed red.
CAT MODE displays I believe the Feature button and Conf button displayed red.
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- #8
Fizzle1979
Technical User
If I get IT involved, they are just going to order me a new phone and it won't have display on it. I'd rather keep my display.
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- #9
Fizzle1979
Technical User
Oh I just wanted to mention it's actually Dterm Series E NEC phone...not D as mentioned in the original post subject. I guess it was a typo on my part.
OzzieGeorge
Programmer
I would try ringing your number from another dterm display phone first as suggested above but it is possible to set the key not to ring in the system programming. When you get cat mode in the display press lnr/spd you will get command in the display. dial 9001 press recall, dial your extension number, press trf dial the key number your line appears on (if it is the top left it is 01 if bottom right it is 16, press recall it should display a 1 if the button is supposed to ring. if it displays a 0, that is your problem! dial 1 and press conf if it accepts it then you may need to save the data but if it comes up with password required, you will have to get IT to make the change. If you are on an IPS and it accepts the change, it has to be written to memory (an IVS or IVS2 doesn't need this step) press lnr spd again to get the command prompt, using the line keys (01 ia A 02 is B etc) enter EC6 press recall it should display a 3. dial 0 then press conf and thats it you can lift and replace the handset to get out of programming mode at any time. If it doesn't accept the EC6 then you won't have to worry about it!
Just a thought with your comment about not getting a display phone if IT replace it. If there isn't another display phone for you to use to dial your own number, you can swap yours with a non display dterm and then dial your number.
Just a thought with your comment about not getting a display phone if IT replace it. If there isn't another display phone for you to use to dial your own number, you can swap yours with a non display dterm and then dial your number.
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- #12
Fizzle1979
Technical User
My phone displays "DDD" when I call it from an outside line. I'll try the other stuff posted on Monday.
Thanks again for ya'lls prompt responses.
Thanks again for ya'lls prompt responses.
OzzieGeorge
Programmer
It will do DDD is the default for an outside line. We are saying ring it from another display phone and see what it says on the display of the phone you are ringing from!
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- #14
Fizzle1979
Technical User
OzzieGeorge -
Ok it was originally set to 0, it it now set as 1. But it's still not ringing. I tired the EC6 and that didn't seem to work. When I press 1 - which it now already says 1 - conf - I get an OK. But no prompt for a password.
It now says 1 - but still not ringing.
And sorry I forgot to call my ext from another display phone prior to doing the above, but it now says my name on the display...not DND.
Ok it was originally set to 0, it it now set as 1. But it's still not ringing. I tired the EC6 and that didn't seem to work. When I press 1 - which it now already says 1 - conf - I get an OK. But no prompt for a password.
It now says 1 - but still not ringing.
And sorry I forgot to call my ext from another display phone prior to doing the above, but it now says my name on the display...not DND.
- Thread starter
- #15
Fizzle1979
Technical User
I tired the EC6 thing again and it did not display 3 as you mentioned.
OzzieGeorge
Programmer
Silly question I know but you have tried another Dterm haven't you?
If it said OK on the EC6 you most likely have an IPS and it will have saved the data. It would have asked for a password as soon as you tried to change any data so all seems ok. What worries me is that it was set to 0 for ringing, they don't just change themselves. Try swapping the phone and see if there is any change. Also let it ring for a while as it is possible that if someone has played with the ring settings, they could also have set it for delayed ringing. Beyond these actions you are in the position of needing a tech to look at it!
If it said OK on the EC6 you most likely have an IPS and it will have saved the data. It would have asked for a password as soon as you tried to change any data so all seems ok. What worries me is that it was set to 0 for ringing, they don't just change themselves. Try swapping the phone and see if there is any change. Also let it ring for a while as it is possible that if someone has played with the ring settings, they could also have set it for delayed ringing. Beyond these actions you are in the position of needing a tech to look at it!
- Thread starter
- #17
Fizzle1979
Technical User
Yes another phone...still does not ring...just lights up and then goes to voicemail after four rings I think.
So if another phone - did not ring, I would think it's something wrong with the programming on my phone?
So if another phone - did not ring, I would think it's something wrong with the programming on my phone?
OzzieGeorge
Programmer
Try checking 9003 (as above but substitute 9003 where it says 9001) again it should be set to a 1. My thinking is that it is set for delayed ringing and the timer is longer than the call forward no answer timer. Just to be sure we have the right key you could also check 9000 (substitute again) this will display your extension number if you have got the right key number. If it doesn't put in key number 01 see what that says and use the spkr key to step on to the next key, keep going till you find your number. make a note of the key number and then check 9001 & 9003 for that key! it should fall in the first 16 keys! I think it's doubtful the phone is faulty (you can double check by plugging it in where another phone goes. It will take on the number of the other phone so ring that number and if the phone rings you can be certain, the only other thing it could be is the card and that is certainly where you get a tech involved.
Unless of course someone else has any ideas!
Unless of course someone else has any ideas!
- Thread starter
- #19
Fizzle1979
Technical User
What does F0069 mean? I got that code when I tried to enter 1 under the 9000 command.
- Thread starter
- #20
Fizzle1979
Technical User
So here's the steps I've been doing:
trf conf * trf conf # redial 9001 recall 294 trf 04 recall 1 conf says OK.
trf conf * trf conf # redial 9003 recall 294 trf 04 recall 1 conf says OK.
trf conf * trf conf # redial 9000 recall 294 trf 04 recall says F00069 - I put in 1 and it says Data Not Found - so I tried doing 0 and it says OK. But I can't get it be 1 and say OK.
trf conf * trf conf # redial 9001 recall 294 trf 04 recall 1 conf says OK.
trf conf * trf conf # redial 9003 recall 294 trf 04 recall 1 conf says OK.
trf conf * trf conf # redial 9000 recall 294 trf 04 recall says F00069 - I put in 1 and it says Data Not Found - so I tried doing 0 and it says OK. But I can't get it be 1 and say OK.
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