DSS Keys - Button Assignments and Templates

[TheBR]

Hi,
I've been trying to work out Button programming on the IP Office Manager and im having trouble trying to relate "Button No" to a physical button on phones.

I've noticed that In Manager->User->button programming your presented with the "Button No" column. However my experience when assigning functions is that the "Button No" does not tally up with the physical Button number.

E.g. "Button No" 5 in manager seems to match Digit 2 on a 5402.

Fair enough - there are the feature buttons for line one and line two which need to be taken into account which will push it out of sync with what you might expect.

What i cant find however is anything in the help or online which says for Phone Type X the "Button No" to use is Y for Digit Z.

There is a section in Help under Button Management called Label Templates which seems to point to a DSS Key Label Template File (Microsoft Word .dot Files).

This looks like it should be a zip file in your Manager directory although i cant find it and the Link within the help file points to:-

mkMSITStore:C:\PROGRA~2\AVAYA\IPOFFI~1\MANAGER\Manager.chm::/dss_key_label_template

Which is rubbish and obviously an error.

So is there anywhere i can get this file? Am i looking at the right place?

Thanks

 

[amriddle01]

The buttons on the phones do follow the numbers, with the exception of the 5402, on which button 4 is the first useable button and is accessed by pressing Feature 1, button 5 is accessed by pressing Feature 2 etc etc. (This is in the Help files)

5410,5420,5610,5620,4610,4620,1408,1416,1608,1616,9608,9620 etc etc etc all follow the button numbers exactly, ie button 1 is the first button, button 2 is the second button. Doesn't get much easier than that

http://www.ipoffice.tel

 

[intrigrant]

http://marketingtools.avaya.com/kno...edProjects/manager/dss_key_label_template.zip

You need a SSO account to access it.

If it ain't dutch it ain't much

 

[amriddle01]

BTW The above link from Intigrant (which is what that Manager link you mentioned is for) is for printing off labels for paper label phones such as 1400 and 1600 series phones, it has nothing to do with programming the actual buttons.

http://www.ipoffice.tel

 

[TheBR]

Many thanks folks,
I think i was led astray by the templates file which i thought would show the key mappings.

My previous experience with another system was handled in that way and i though this was similar.

Sorry for wasting your time.

 

[amriddle01]

This is no Mitel, now that is confusing

http://www.ipoffice.tel