DSS/BLF and Caller Information 1

[rtank]

Is it possible to see caller information (Caller ID) on a 5340 when a DSS/Busy Lamp line rings?

 

[kwbMitel]

Assuming 3300 (please provide)

no, not before answer

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[rtank]

What if I changed to a different line type? Would Multicall show caller info prior to picking up the call?

 

[MitelAU]

Why don't you just test all options before asking the question.

Knowledge is power, thats why we share!

 

[rtank]

Voipin - Thought I could get answers from knowledgeable users from the forum (like kwbMitel) prior to spending time testing something that would not work anyways.

 

[MitelAU]

It's a simple question that can be done in the lab in 5 minutes.

Knowledge is power, thats why we share!

 

[kwbMitel]

Multicall lines and keylines will provide CLID before answer but that have other quirks that may or may not be factors.

Examples:

Multicall lines ensure the line is never busy unless all multicall lines are in use.
Multicall lines do not show when user is busy

Key lines show when user is busy
Key lines make users prime line busy when in use elsewhere

DSS/BLF keys
Allow pickup of call
Allow transfer to destination
show when caller on the line
don't show caller ID before pickup.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[rtank]

Thank you kwbMitel! As always your answers are the direction I needed!

 

[SXWizard]

on the 3300 try this COS option:

Display Caller ID on Multicall/Keylines

Select "Yes" to display calling line identification on multicall and keyline appearances of directory numbers for SUPERSET display telephones. Select "No" and no information is displayed.

 

[rtank]

Thanks SXWizard, had to turn the feature Off, then back on to get it to work at this site.

Is it possible to configure Multicall across two controllers? When I try to setup a button on a 5340 at Site A with a line from Site B, I receive the following message, “The directory number cannot be configured as a key appearance because it has already been programmed in a remote node.”

Thanks!

 

[kwbMitel]

No, Multicall and Keylines can only be local appearances.

DSS/BLF keys can be remote.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelmatt]

Hi KWB

You can do Multicall and Key system accross a cluster too mate

Done it, it's also in the PDN Guide

 

[Mitelpassion]

I've tried this, couldn't get it to work.

will read the PDG again

 

[kwbMitel]

MitelMatt - Not since the last time I tried and I've seen no notification that it has changed.

Last attempt was around release 8 - definitely a no go, confirmed with Mitel TAC.

admittedly MCD4.0 and 4.1 have a lot of new functionality that I have yet to test.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[rtank]

Thanks for all the help! I ended up twinning the extension via Mobile Extensions. Now when someone calls the first extnesion the caller info follows to the 2nd phone. As close to a solution as I'm going to get to get caller info on at the 2nd site. Have a great weekend.

 

[kwbMitel]

Don't take this the wrong way rtank but next time I recommend you post a question about what you are trying to accomplish rather than posting about the problems you are having with what you believe to be the solution.

For example, your post would have yielded much more useful information if you had asked:

How can I make a phone on a remote system ring and display caller ID info at the same time that a phone rings on the local system?

This way you might learn methods that never occured to you.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[rtank]

You got it. I will try to provide more info next time.

Although my preference would have been for the DSS/Busy Lamp to work, so that I would know the original call was from the 2nd location shown on a specific key.

The Mobile Extension solution only provides half of the solution. I get the call information, but I still do not know that it was originating from the first line.

Thanks for spending the time reviewing my question!

 

[Mitelmatt]

KWB

I'll look at the setup i've got at a customer and post back mate