I am using Remote Desktop Control and trying to connect to my parents computer. No help with the help on the application at least nothing I recognise for this situation (some of the business networking solutions may apply but they are written in tech even though they pride themselves in being a simple-to-use application)
It worked perfectly when I was using the same internet connection via my Laptop. Also I can connect my laptop to my desktop. But it won't connect from my home over the internet to my parents desktop.
I am thinking it may be their DSL (router/modem?). I have no clue as to what to do to get it to let the connection through. I know from setting up wireless routers that you must configure some connections and open ports etc.
So - maybe I can just choose another port? How? Which one?
OR - Configure the box to open a port? How? It's motorola, and I can get the specs, but I need to know the correct terminolgy for what I want to do = let an outside computer connect to my parents so I can do updates and other tasks they can't quite figure out.
Oh, and I can't ping their computer either. How do I do this through DSL (or can I ping the router - and what is it's address - how do I find out it's address - is it the 'default gateway IP'?)
Thanks.
It worked perfectly when I was using the same internet connection via my Laptop. Also I can connect my laptop to my desktop. But it won't connect from my home over the internet to my parents desktop.
I am thinking it may be their DSL (router/modem?). I have no clue as to what to do to get it to let the connection through. I know from setting up wireless routers that you must configure some connections and open ports etc.
So - maybe I can just choose another port? How? Which one?
OR - Configure the box to open a port? How? It's motorola, and I can get the specs, but I need to know the correct terminolgy for what I want to do = let an outside computer connect to my parents so I can do updates and other tasks they can't quite figure out.
Oh, and I can't ping their computer either. How do I do this through DSL (or can I ping the router - and what is it's address - how do I find out it's address - is it the 'default gateway IP'?)
Thanks.