DS30 expansion unit is solid red leds

[ipopartner]

Out of the box expansion module DIG DCPx30 V2 with a Solid red light only- not even blinking.. The ip office is not seeing the unit.. Any ideas?

Thank you
Sam

ACIS
ACSS

 

[intrigrant]

connect a serial cable between the unit and the pc, open a comms prog ( like putty ) 38400,8,N,1 and power up the unit.
If you get the bootloader then the unit has no firmware.
There are a few things to try :
connect to a IPO and type ATX in putty, the unit may try to load the firmware dependig of a number of things:
Pre IPO 500v2 : manager must be running and tftp must be enabled, the path to the binaries must be correct and in the ipo manager must be set as the tftp server
IPO 500v2 the SD card must be set as the file manager
If it doesnt work then make sure that in the config you have the same unit programmed as you connect.
make a offline config and select the expansion module you have on the port you connect it, save the new config and try all above again

If nothing works then it is a DOA and send it back to Avaya/your reseller

If it ain't dutch it ain't much

 

[ipopartner]

Thank you Intrigrant, I believe the firmware on the box is corrupted as the unit is only showing a solid Red Leds so the programming on the IPO is not a problem at this point I think.
I will try to ATX to the unit and will send you a XL size Pizza if it works .. lol

Thank you
Sam

ACIS
ACSS

 

[piethief]

Send it back.

 

[intrigrant]

I alway try to restore it before sending back, in all cases were the bootloader shows up and the prompt is stable ( no messages rolling ) I was able to reload the software.
Saves money for shipping and handling and it is for the fun also

If it ain't dutch it ain't much

 

[tlpeter]

Indeed, it is almost not a DOA but just without software.


BAZINGA!

I'm not insane, my mother had me tested!