DS1 Failing Firmware Upgrade

[rjblanch]

Hi all,
we are trying to update the firmware on our DS1 board (TN2464 HW01 FW019) to FW020.
Whenever we have tried this, it comes back with a Fail, reason code 6232.

Can anyone let me know what this code is and where I would be able to find it, if it comes back again...

Thanks.

 

[Nick44]

HI,
are you doing a distributed C-Lan upgrade?
How did you get the firmware, did you use Internet Explorer 6 or 7? (which)
The actual error codes are a pain because it's very hard to find out what they really mean.
IE 6 can change the filename and stick an unwanted didgit into the filename, IE7 has fixed this.
Busy and reset the DS1 before starting.


Speak softly and carry a big switch

 

[rjblanch]

Hi all,

We found out what the issue was - we have hardware version 01 DS1 boards and the new firmware 20 is only ofr HW10 and up. Therefore, it was giving us this error...

I dont know what we are going to do now, if Avaya only releases new FW versions for new boards? I guess we will sit on FW19 for the life of the PABX.

Thanks.

 

[namesrhard2pick]

While it is a good best practice to stay up to date on firmware, unless you are having issues with your board that is addressed with FW20, you should be good sitting on FW19.

 

[jimbojimbo]

Avaya distributes various loads of firmware updates based on the hardware vintage of the board. Can get a little confusing at times but if you go to the support web site and download the software/firmware compatibility matrix you are at a good starting point. Download and READ the read.me files for each firmware file you get. It will provide the information you need on which board hardware versions it applies to.

 

[Tich124]

Hi,
rjblanch you have stated the the DS1 card is Hardware 1
This is from the Avaya Web site
H/W F/W
DS1 TN2464 BP All 19 September 29, 2006
H/W F/W
DS1 TN2464 CP 13 20 June 4, 2007
Hope this helps