I need some help with an ongoing problem with two Definity G3's we have a point to point T1 that our carrier provides that is just a span(or so we are told). The carrier does not provide any timing it is all handled by the master switch. But the problem is that about five times a day we suffer a brief drop of the trunk group. It does not stay down long enough for the attendant to be alerted on the console but it does disconnect any person on a call. This problem occurs between one of the master and slave switches but our other remote location runs with no problems at all. We have had techs from the LEC, Network Provider, Avaya, & Expanets(Who installed the switches) out here to look at it. But all they do is point fingers at each other. The network provider says the line is clean but Avaya says the problem is in the line and not the switches.
The other problem we see is that the logs on the DS1 boards reset with the line dropping.
If anyone has any advice or has ever seen anything like this please let me know.
Thanks in advance for your help
The other problem we see is that the logs on the DS1 boards reset with the line dropping.
If anyone has any advice or has ever seen anything like this please let me know.
Thanks in advance for your help