Drop Down Lists

[kistinga]

Hello-

I am using Act 2007 Premium for Workgroups. Recently, we have had some problems Act not allowing us to add entries to drop down lists unless we go into Field Manager and add the entry in the Drop Down List Manager. I have the list set so that users can add entries to the list and we only recently started having problems. Any help would be greatly appreciated.

Thank you,
Anna

 

[GLComputing]

What sort of "problems"?

What steps are you taking? What happens?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[kistinga]

The users are trying to add new entries to the drop down lists from the field by clicking on the modify list option. They are able to open the window to add a new entry to the drop down list, but after they modify the list in anyway (add a new entry, change an entry or delete an entry), they are unable to click ok to save the list. The only option is to click cancel. It only happens to some users some of the time. They have reported that it has happened to two separate fields - 1 contact field and 1 opportunity field.

Thanks!
Anna

 

[GLComputing]

You mean "Edit List Values"?

When it happen, can the same user try again and it works?

Are they sure they enter in the left-hand file as per this

http://tinyurl.com/3esbtk

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

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