Dr Watson on ASMGR.EXE 1

[TJP]

(config: NT4 Server, Arcserve 2000 SP2, OFM, SQL Agent)

When I try to delete or view the properties of a media pool I get a Dr Watson on ASMGR.EXE.

Any ideas how to delete the pools, reg. setting maybe?

 

[silvertech]

I have the same problem when assigning a media to a media pool or accesing to properties in a media pool.

Any ideas???

 

[TJP]

Yup,

If there are spaces in your media pool name and you try to manipulate, i.e. delete, rename, etc, your media pool, you get a Dr Watson on ASMGR.EXE. Solution: Reinstall Arcserve.

6 months has passed...

Arcserve 2000 is bad. CA's support staff are unable to speak the English language, even on a most basic and fundamental level. Instead of a nice neat service pack for another problem that should not have existed in a piece of production software, they sent me three patches which involved renaming files and moving stuff about while hopping on one leg. Apologies for my cynical response but ARCSERVE is bad... BUY BACKUP EXEC, IT WORKS!

 

[monkeylizard]

I saw a post from cdav in another thread saying that one of his co-workers claims that ArcServe is voodoo. Sounds like CA is still trying to work their voodoo hoodoo in AS2000 as well.

Thanks for the tip TJP. I was considering upgrading from AS6.61 to AS2000, but I think I'll take the time to evaluate BackupExec. I guess it's time to join their Thread Group... Monkeylizard
-Isaiah 35-

 

[rogerd1]

When ever I try to open the job status manager. I am getting the following error message and Arcserve 2000 manager gets closed.

Jobeng.exe has generated errors and will be closed by windows. You will need to restart the program.
An error log is being created.


This is the content of log.

Alert Version (null),Exception Handler Ver 1.0
Exception Time : Mon Jul 16 14:18:04 2001
Exception Cause : EXCEPTION_ACCESS_VIOLATION (attempting to read)
Exception Flags : Noncontinuable exception
Exception Address : 77e36c39h
BASEADDR MODULENAME
0230000 D:\ARCserve\GX1142R.dll;002C0000 :\ARCserve\TSI.dll
etc...etc....

Eax - 00000000 Ebx - 0012A4F6 Ecx - FFFFFFFF Edx - 3050554F
Esi - 00000000 Edi - 3050554F
GS - 00000000 FS - 00000038 ES - 00000023 DS - 00000023
Ebp - 0012A4B4 Eip - 77E36C39 CS - 0000001B Flags - 00010246 Esp - 0012A480 SegSs - 00000023

SP:-
D4 A8 12 00 18 00 00 00 00 00 00 00 FD 13 EA 77
00 00 00 00 00 00 00 00 00 00 00 00 EB A8 3C 6C
FF FF FF FF FC A8 12 00 00 00 00 00 00 00 00 00
DE 03 00 00 E4 A8 12 00 06 5D 20 23 00 A4 12 00
96 C3 20 23 20 A8 12 00 CF 5B 1D 00 18 00 00 00
00 00 00 00 20 20 20 20 55 73 65 72 20 4E 61 6D
65 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 3A 20 20 20 00 00 00 00 00 00 00 00 00 00

SOme times I get another pop-up:"

Asmgr.exe has generated errors and will be closed by Windows. You will need to restart the program

An error log is being created.

Alert Version (null),Exception Handler Ver 1.0
Exception Time : Mon Jul 16 14:15:38 2001
Exception Cause : EXCEPTION_ACCESS_VIOLATION (attempting to read)
Exception Flags : Noncontinuable exception
Exception Address : 017f1138h

BASEADDR MODULENAME
--------------------
00400000 D:\ARCserve\jobeng.exe
00E80000 D:\ARCserve\ALBUILD.DLL
014E0000 D:\ARCserve\ASBACKUP.DLL
01760000 D:\ARCserve\AS2000.dll
etc...etc....

Eax - 00000000 Ebx - 00000003 Ecx - 00000015 Edx - 017F3D89
Esi - 00000000 Edi - 00000000
GS - 00000000 FS - 00000038 ES - 00000023 DS - 00000023
Ebp - 014DFED0 Eip - 017F1138 CS - 0000001B Flags - 00010246 Esp - 014DFE98 SegSs - 00000023

SP:-
00 00 00 00 01 00 00 00 DC 10 7F 01 00 00 00 00


Please help me out.... Do I need to reinstall Arcserve2000. Please don't tell me, that is the only option.
All ideas welcome.......

 

[TJP]

Nasty. What you running, sp, etc? Was it working before? What was the last thing done to server before this started happening? Do the jobs still run ok? Does this happen every time you try to look at job status? What patches have you applied to arcserve? Give me as much info as possible, but be aware a reinstall may be preferable to spending three hours on the phone with a CA support person who cannot understand a word you say.

Monkeylizard, I've tried to be patient with AS2000, I've used previous versions on Novell and they have worked well, but for nt platforms i'd definitely go Backup Exec. Thanks for taking the time.

 

[rogerd1]

Thanks a lot.... The machine is a windows 2000 server (no SP is applied). Arcserve2000 advanced edition is installed. Lo82875(SP2 for AS) and Lo91692 are also installed(performance patch). For improving the performance the following registry entries were also changed

HKEY_local machine/software/computer associates/arcserveIT/base/task/remote

fields

a. wsrcvdbuff size is changed from(0) to 65536

b. wssendbuff size (0) 65536


This change has improved the backup speed of the unix machines.

The arcserve server machine is a high end machine. 1GB RAM, double processor, 20GB HDD.

The job status manager was working for 10 to 15 days after installation. And now the jobstatus manager is never opening up. but backup is going perfectly the logs are accesible from the arcserve folder.

Please give some inputs what has to be done

 

[TJP]

Soory I have not checked back in a while... you have probably sorted it or given up. It is hard to give any advice beyond the standard stuff, i.e. what was the last thing done to the server before the job manager stopped working (get out the change control forms!). I have not come across this behaviour before and to be honest would be just as stumped as yourself. Let me know if you did get to the bottom of it though.

 

[rogerd1]

No the problm is not yet over, The Computer associates persons also say this is the first time they are also facing such a problem. I know that the reinstallation of the product can solve the problem. But the customer is insisting to trouble shoot. Is there any option by which I can solve this problem.

The customer say that the product was working for 15 to 20 days then it suddenly started giving this problem. When ever they try to open job status manager it gives the error.

Roger

 

[TJP]

There's a customer involved??? And you believe them??? If it's consultancy you are providing then the best solution is the most cost effective one for the customer...reinstall. Tell them that working with CA support is a very protracted and sometimes (often) frustrating and fruitless experience, and a reinstall will save them a considerable sum. Technically I'm not going to be able to help other than suggesting you difinetely W2K sp1 it (couple of minor bad experiences / quirks with sp2). I'm leaving my internal support job today to work for a Microsoft Gold Partner Consultancy and I hope I never see Arcserve 2000 again, but I do not think I will be that lucky.

 

[TJP]

By the way, definetely w2k sp1 it before reinstalling arcserve, it may just work!

 

[TJP]

P.P.S. I have been working with Arcserve in this incarnation for seven months now, I did not originally install it (should have done a reinstall but I was waiting to rebuild all the servers). Here is one scary problem I have encountered:

1. A very big, scary one. I did a file count on the off-chance as I did not trust Arcserve's verification. There were no errors reported in the backup, full logging and verification i.e. comapre backup to disk, were on, and after I counted the files there were 800 odd missing off a volume with about 5000 files. This was a logical drive containing notes databases. In one folder it missed all files starting a - m and backed up n - z. How scary is that? (thankfully we have the notes agent which captures all the databases, this has saved us a great deal of embarrassment, not to mention our jobs, more than once)

The point of this is... I am sure Arcserve 2000 can work properly, but, if you were not the person that built the server and installed arcserve then how can you take complete resposibility for the quality of the backups? In this instance something is obviously very wrong, the product does not do what it claims to do. In conclusion, I at present have no faith in the product.

 

[kquaid]

I came accross this problem with the Job status crashing before but it was with AS6.61 and i'm now using AS2000. The problem was with the actual Job itself and not the actual Job status screen. When you open the Job status screen it will open ok until you select one of the jobs and then it crashes? you will need to find where you have saved the jobs and move them to somewhere else (jobs are saved with the .asx extension) and restart your arcserve engines. If the jobs have not disappeared from the job staus screen then you might need to delete them manually.

Once you have done that then you can re-add your jobs from their new location or move them back to where they were and add them in from there.

I hope this helps, its been a while since i had this problem but i know it was definitely to do with the jobs and there is no need for a re-install of arcserve. i have to agree with TJP on the whole arcserve support issue, i've been using arcserve for almost two years now from AS6 to AS6.5 to AS6.61 and now AS2000 and the support has always been rubbish.