Dr. Watson errors in both Word and Excel.

[MarkSL]

Hi. End users keep getting Dr. Watson errors in both Word and Excel (Office 2000), not at the same time, -they just seem to occur in these 2 apps more often than in PowerPoint or Access... This has been going on and on. The only thing I have to work with (to my knowledge) is the Dr. Watson log files, which are so cryptic that no one here can understand what they are usable for. Can anyone PLEASE give me a clue as to what they have done in the past to resolve these problems???

So, far we tell people to run the Detect and Repair feature that is built into Office 2000. But that isn't even keeping the problems away or resolving them. It just gives the user something to try to keep them from getting mad at us for not being able to fix the problem...

Mark

 

[carrr]

Post your errors...

 

[MarkSL]

An application error has occurred and an application error log is being genereated.

EXCEL.EXE
Exception: access violation (0xc0000005), Address: 0x3029a59e

 

[atxross]

All done from Explorer, NT 4.0 Winnt>profiles, or MS 2000 Documents and Settings.


For word, go into the user profile. Ex. msmith>Application Data>Microsoft>Templates. Make sure the file Normal.dot is present. If not, copy it from your profile and paste it. Dr. Watson should be fixed.

For Excel, Follow this path. Ex. msmith>Application Data>Microsoft>Excel> Make sure the Excel file in there is Excel.xlb. If the extension is something else, change it to xlb. Dr. Watson should then be fixed as well.

 

[MarkSL]

ATXROSS-
Thanks! I will take a look. Are you saying that the Templates are becoming damaged or corrupt, and that is causing the Dr. Watson errors??? I hope you are right!!!

Mark

 

[atxross]

Honestly I'm not sure what causes this. It's happened here quite a few times, and that is the first place we look. 9 times out of 10 those have been the answers. Good luck.