DR-Link TDM recording on Alcatel TSAPI

[haugenibua]

Hi Everybody.

Is there anyone here with experience with DR-link reconding on Nice Perform 3.2

I have a NICE 8.9 system working at the moment and I want to uppgrade to Perform 3.2. The channel mapping is working in NICE 8.9 but I cant figure out how to set upp the sources in Perform 3.2.

In NICE 8.9 channel 1 is mapped to station 021301. Shelf 02 Card 13 timeslot 01.

In Perform 3.2 I need to put something in trunk group and trunk timeslot.

 

[nice12345]

hi have you looked at

https://www.extranice.com/EIS/Produ...l-Lucent OXE Active Recording - NP - 3.2.pdf

provides workflow which maybe useful, has a channel mapping section.

also rcm/call srv logs will provide insight into channel mappping

 

[haugenibua]

Thanks for that link. I had been looking at a different PDF. I have a problem on page 160.
For TDM DR-Link configuration, click Advanced.

Nothing happens when I click advanced ? Do you know what I'm missing ?

Regards Johan

 

[nice12345]

hi have you added the sources as per screen shot on page 151.

document is not very clear to be honest but I would also check your browser settings /Pop Ups etc and make sure your in tech mode.

 

[haugenibua]

I got some new config files for the logger.

After the new config was applied I was able to click the advanced button.

 

[nice12345]

hi,

what was different between the two configs?

 

[haugenibua]

In summary doc the new config file has

Active Observation = YES

The config file that worked with 8.9 had = No