Download Manager 8.1 6

[lvNortel]

Does anyone have a link that will allow me to download manager for IP Office 500? I just got a little system to play with in the shop and I assume that it is like the BCM 50 and needs the manager to configure the system?

"A phone is a phone and not a computer workstation".

 

[tlpeter]

You will need a SSO account from Avaya.

http://sso.avaya.com

If you have that then go to

http://support.avaya.com

BAZINGA!

I'm not insane, my mother had me tested!

 

[lvNortel]

Yes I have one because I have been on their site for the BCMs that I service.

I was unable to locate the link that will DL the manager program. I also just posted about the system booting up and every set says THIS TERMINAL IS BARRED

"A phone is a phone and not a computer workstation".

 

[Westi]

you are missing the essential license

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[lvNortel]

I have little MU LAW wafer and it is installed in the SYSTEM port. Is this the license?

"A phone is a phone and not a computer workstation".

 

[montyzummer]

no the licences tie in against the serial number of the card.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[lvNortel]

I tried to use the AT- procedure and I was able to get to the MAC address entered it in and then I got OK. I tried to log into Manager ( which I was able to DL 8.1 LITE ) version but it keeps saying ACCESS DENIED.

"A phone is a phone and not a computer workstation".

 

[lvNortel]

The person that I got it from said it was in a working environment and they just defaulted it before they sent it to me. I did notice that some of the Speed Dial names were still on the sets.

"A phone is a phone and not a computer workstation".

 

[amriddle01]

Exactly, they defaulted it, which erases the licences. Hence it's barred as it isn't licenced.

But you need to get some basic training then post here for the more technical questions, that's what this site is for as oppose to training folks up on the basics for free



"No problem monkey socks

 

[lvNortel]

I am a Nortel installer and I am training myself on the IP Office 500. I have to be able to get into the system first before I can get some basic training.

"A phone is a phone and not a computer workstation".

 

[amriddle01]

No you don't, there are official courses held by Avaya Business Partners and Distributors that take you from nothing through installing Manager to fully configuring a system, they are really good courses and that's how you are supposed to do it. You take your accrediation exams once completed and once you have a little experiance under your belt. Buying a second hand system and training yourself can be done alongside this but not instead.




"No problem monkey socks

 

[lvNortel]

Thank you.

 

[norstarboy125]

Taking a class to learn how to access a ipo would be crazy, if you need schooling for that then your into the wrong business. IvNortel, if you are capable of working on BCM's proficiently then you shouldn't have any problems with the ipo. I personally think it's a lot easier for the most part, some things are a learning curve but I adjusted pretty good.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[budbyrd]

If you can get in the system you should be able to get the feature key number and look it up on ADI if it has licenses.
As far as the Manager download.... go to the same place you would download element manager and when it asks what you are looking for type in IP office.

A genius doesn't solve problems, he prevents them~~!!~~

 

[lvNortel]

Thank you, yes I agree I am a hands on person and not a classroom person. This is why I bought a system to learn on in house. Half the fun is learning on my own and talking to other techs about their experiences. There are some things that are just not in the manuals and can only be gotten from other vendors. I became interested in the IP Office when a tech here in town showed me his system. It is pretty big and guess what, he too over the installation, never worked on an IP Office before and he trained himself on the IP Office. He likes it and was flying through the configs showing me how things work. So I figured if he could do this with only about 5 years in the biz then so could I.

I was able to access the system via the DTE cable. I used the AT- feature and had hoped to default the ADMIN and SECURITY access and passwords but that still did not work. I see all the data across the screen when it boots up. Where would I find the FEATURE KEY and is the ADI like the NORTEL KRS database?

Thanks.

"A phone is a phone and not a computer workstation".

 

[AACon]

The feature key is printed on the SD card.

Resetting the security is AT-SECURITYRESETALL

Just popping in the DTE cable wont work. You need to get into, essentially, a bootstrap mode.

Shut down the IPO and start it up and while in hyperterminal hit ESC until the loader stops, then you can throw your AT commands at it. The knowledge base has all the steps.

-Austin
ACE: Implement IP Office

 

[intrigrant]

When connectedwith a serial cable wait until see a message passing with the phrase "starting TA.
Then type at-debug
You'll get a cmd line prompt
type eraseconfig and wait till done
type erasenvconfig and wait till done
type reboot, the system reboots with factory settings loaded

A simple mind delivers great solutions

 

[lvNortel]

I do have the SD card after I get this information what do I do with it do I re enter it and the system will come online or do I have to get information from a vAVAYA ia

"A phone is a phone and not a computer workstation".

 

[tlpeter]

lvNortel, because your intentions are good post the dongle number here.
I cannot get you the licenses but some here can.

We react a bit cautious because of all kind of cowboys trying to do a hit (sales) and run.
Then those customers come here to get free support.

I understand you have access to the support site.
This means you have access to the knowledgebase too
go to

http://marketingtools.avaya.com/knowledgebase

Then go to the technical part and login with your SSO account.
Then search for the installation manual for the IPO.
All that you need is there and believe it is a lot

Forget basic mode please as it sucks, go for IPOffice mode.
Give your PC a static IP address of 192.168.42.2 (the IPO will boot in basic mode after defaulting it and has no DHCP server enabled)
Connect your PC to Lan1
Open manager and open the config.

When it is default it will not request a login but shows a page if you want to have:

[ul]1 Basic mode
2 IPOffice mode
3 Expansion system
[/ul]

Select IPOffice mode.
Then it will reboot and you will need to login again.
Use Administrator as username and password.

Then add the licenses that are on the dongle (we do not know them yet)
Save the config (it is offline programming) and have a play


BAZINGA!

I'm not insane, my mother had me tested!

 

[lvNortel]

I have only been able to DL Manger lite. The avaya site is so confusing. I search for Manager 8.1 download and I get a bunch of other files with different names. I just don't know what to DL. This is the same problem when you look for Nortel document and downloads.

"A phone is a phone and not a computer workstation".