Double PO and Receipts

[Borvik]

Ok, this is a little confusing and it involves POSTED POs and Receipts - that need to be killed and it doesn't show up as a payable.

Here is what happened.

Salesperson placed an order - drop-shipped so he created a drop-ship PO.

Vendor double-shipped, and double-invoiced.

Customer decided to keep both, so purchasing told the salesperson to generate another PO for the doubled invoice (2nd po never submitted to vendor).

Vendor called - 2nd invoice not yet paid.

Another purchasing agent had yet another PO generated for the doubled invoice - not knowing what the other did. It got received using an almost identical vendor invoice number (they appended a period to it).

Everything is posted, and the third one needs to be killed - though being posted that presents an issue.

Any ideas on how to handle this? (I hate miscommunication)

 

[jazgeek]

manually close off the PO via PO edit?

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and they wonder why they call it Great Pains!

jaz

 

[Borvik]

Closing the PO isn't the problem - it's already been closed. It still shows up as a payable though - when it really shouldn't.