This is a message near and dear to my heart. I've posted this article before but it analyzes what happened in the world of I.T.
It starts with the arrogant attitude that many (not all) technology professionals had during the "talent" hungry '90s.
I was the technical infrastructure specialist as a consultant for a large and well-known haircare & cosmetics company. They were doing an SAP project.
I used to sit in meetings with the SAP team. The project was being implemented on an AS/400. While I would not claim to be an AS/400 expert (I have enough working knowledge to be creatively innovative on a dangerous fringe), I would listen as they made statements that were erroneous. I would go out, grab the IBM red book and implement what they said could not be done.
Many of these SAP specialists had graduated from college or even had their MBA, had taken a 6 week course in SAP, and were being billed as Jr. SAP Consultants at $125-150/hr. I referred to them affecianately as "puppies" and still do.
I wrote a rather harsh critique of the project and its chances for success. As a result, the company was fired and my employer mounted a $14 million dollar lawsuit. I was subpoenaed for the case but fortunately it was settled before court.
I place the blame on the I.T. industry, but not solely. Business definately threw good business practice out of the window and turned many a "puppy" into a CIO.
However, technology professionals have dropped the ball in being up front on the ability to deliver the goods and at understanding and speaking in business terminology. KPMG/Computerworlds study back in 1998 indicated as much with CEO's and executive management (even back then) indicating actual distrust for their I.T. department or consultants.
I view this as a great thing for technology professionals because, as my article states, the emphasis is back on performance. Not technical performance purely but the entire package. Technology acheiving a well-understood and clearly defined business objective.
I know that was long but I hope it was helpful.
Matthew Moran