Doorphone wont work with a Hunt Group ????

[datajockey123]

I have a client that has a BCM 450 with approximately 55 active DN's. When the doorphone has a target of 221, the doorphone will ring and the receptionist will pick up and all works well. However the doorphone is for after hours when reps have client's come to the office. I have put just about everyone in the hunt group (HG01 - 400) and assigned that DN to the target DN in programming and when activating the doorphone nothing happens, no ringing nothing. The extensions are set at "ring only".
Is there a specific number that can be assigned to a Hunt Group? I currently have approximately 54 out of the total number of DN's assigned to the Hunt Group.
Thanks for all suggestions
Regards
Datajockey123

 

[curlycord]

Yes, maximum is 30

Try using the Chime option instead or aux ringer with paging system.





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[curlycord]

That was HG DNs not members sorry.

Not sure in this case.

If 221 works then start another group and add a few and test, if works then keep adding just a few and testing until you find it does not work.
Maybe also wait for the BCM to take in the info before testing....maybe it work now that you left lol.






________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

http://www.telcopc.ca

 

[allworxguy]

I don't believe you can use a HG.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

I have it setup at my office BCM50 R6 and a few MICS clients.
I do recall struggling once before but do not recall the system or software version and wonder if there was an issue on one or some software's calling HG's.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

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[bcmfiftyfan]

We've got 2 BST doorphones ringing a broadcast hunt group with 25 members set to ring only at our office. BCM50r6. Got lots of BCMs and MICSs out there set up the same way. BCM50r3 too.

datajockey make sure group is set as broadcast.

 

[datajockey123]

I cleared the entire hunt group of all the DN's and then added them back in and it seems to work. Just thought I would let everyone know that the issue seems to be resolved.
Many thanks for the input.
Regards,
Datajockey123

 

[curlycord]

Cool, thanks for update

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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