Door entry

[tidypants]

Hi all,

A customer has a door entry going through there IP office 403, when someone pushes the the buzzer it rings the handset however they have been advised that pushing DTMF 8 will release the door. It doesn't work at the moment, but how can i acheive this so it does work?

 

[tlpeter]

You need to find the manual of the door unit.
This has nothing to do with the IPO


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[hairlessupportmonkey]

unless DTMF isnt working

ask someone to call them internally and press the keypad, and check the other person can hear the beep.

then, peters suggestion is correct.

 

[tidypants]

Hi Thanks for the replys,

further to my investigation, when the door entry is diverted to another external number, in which they have a Avaya index with a DT3 handsets, they press 'Scroll' 'recall' then 8 to release the door? Does this help in how to configure it onto the IPO500v2?

 

[pjpreston]

DT3 handsets won't work on an ip500? The door release code is programmed into the door-phone unit, not the ip office. All you need is a POT extn for the door unit and set it up to ring a hunt group or another extn.