Well, BCM 400 Rls 3.7.
If you recall, we couldn't get into Apache. So we couldn't get our keycodes from there. We did follow some instructions that I found here to get the keycodes.kif file (I think it was called that) from the command prompt.
Having that file I told the tech's it was OK to wipe everything out and start over. They did that, we keyed the keycodes back in, but we have no voicemail keycode in that file.
I'm certain the switch had voice messaging. So, we may need to get new keycodes. I'm just trying to understand why the voice messaging keycode wouldn't be in the list when all of my other keycodes: IP phones, Upgrade 3.6 to 3.7, Fax, and IVR, were in that list.
It's just odd and I'm going to have to explain to people what happened.