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Does SMDR support recorded wav files name listed?

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kinghway

Technical User
Dec 28, 2003
65
US
In call center cases, customers require to record clients call. System store the wav files within users' folder with a special name listed. Can I find the wav file names with the SMDR report?
 
No.

However, with phone manager pro you can see the file names. After logging into voicemail, look at the voicemail tab in PM Pro. Resize the last column as if you want to make it larger and a new hidden column will appear with the file names. This way you can locate a .wav file by the date/time and caller ID.

Peter

PS the key word above is "pro". This trick only works if you have phone manager pro licences.
 
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