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Does a newly created agent ID in ASA also need to be added in CMS?

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OCsurfer

OCsurfer

Systems Engineer
Sep 6, 2018
62
US
I created a few agent IDs in CM 6.3 and the call center supervisor does not see them in the "Change Agent Skills" list.
 
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I found this thread here Link

And I did add the new agents in Dictionary under "Login Identifications". Exited CMS and logged back in and still can't find them in the agent List.

EDIT- It worked! Not sure what happened but I located the agents in the list.
 
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