LadySlinger
IS-IT--Management
I'm sure you've run into people like this at your office.
I have one guy that calls me after something happened on our network. (I.e. the INternet goes down, it's the ISP's issue) and he WANTS to know what happened.
This guy is a Sales person, not my boss or anyone from upper management. You know he just knows the terms by talking to him, but he doesn't fully understand what he's talking about.
How do you respond...especially if its something a little more indepth than the ISP going down?
Sometimes I throw a bunch of acronyms/initialisms at him to go way above his head in hopes to deter him from asking me again. Which doesn't work. He'll sit there totally confused by what I said try to clarify with me and half the time I cut it short by agreeing with whatever he said.
I to try and stay aloof by saying "Oh the computer/router/whatever" had a brain fart". Unfortunately then he starts to ask more questions.
I personally only like to share information such as incidents like firewall rules issues, DNS issues, anything more indepth than a problem at the ISP on a "need to know basis": my boss may need to know, the upper management may need to know, but the sales people don't need to know.
So, how do you stay aloof? Or do you tell all?
I have one guy that calls me after something happened on our network. (I.e. the INternet goes down, it's the ISP's issue) and he WANTS to know what happened.
This guy is a Sales person, not my boss or anyone from upper management. You know he just knows the terms by talking to him, but he doesn't fully understand what he's talking about.
How do you respond...especially if its something a little more indepth than the ISP going down?
Sometimes I throw a bunch of acronyms/initialisms at him to go way above his head in hopes to deter him from asking me again. Which doesn't work. He'll sit there totally confused by what I said try to clarify with me and half the time I cut it short by agreeing with whatever he said.
I to try and stay aloof by saying "Oh the computer/router/whatever" had a brain fart". Unfortunately then he starts to ask more questions.
I personally only like to share information such as incidents like firewall rules issues, DNS issues, anything more indepth than a problem at the ISP on a "need to know basis": my boss may need to know, the upper management may need to know, but the sales people don't need to know.
So, how do you stay aloof? Or do you tell all?