Hi All,
We installed DNA 5.5 + SP3 on a Windows 2003 Server. We installed the permanent license before shipping it out to the customer and tested it at our lab.
At the site, they simply changed the DNA Server IP address to that of their network requirement. But when trying to log in to any DNA application, it says "user license limit reached".
I've read from here the usual fix is to restart the computer but the customer still get the error every time.
I had them view License Administration and they say the Customer Name and Customer ID are blank, when they try to view the license, it shows "Group licenses by: All Number of licenses: (blank). I will try to have them reinstall the license file.
1. Did the IP change have anything to do with this error?
2. Will uninstalling ELM then reinstalling require me to acquire a new license from Ericsson/Aastra?
Any ideas would be helpful.
We installed DNA 5.5 + SP3 on a Windows 2003 Server. We installed the permanent license before shipping it out to the customer and tested it at our lab.
At the site, they simply changed the DNA Server IP address to that of their network requirement. But when trying to log in to any DNA application, it says "user license limit reached".
I've read from here the usual fix is to restart the computer but the customer still get the error every time.
I had them view License Administration and they say the Customer Name and Customer ID are blank, when they try to view the license, it shows "Group licenses by: All Number of licenses: (blank). I will try to have them reinstall the license file.
1. Did the IP change have anything to do with this error?
2. Will uninstalling ELM then reinstalling require me to acquire a new license from Ericsson/Aastra?
Any ideas would be helpful.