DN will ring into general delivery box

[uns2000]

Hi All,

i have been having this weird problem ever since i relocated a telephone extension to another desk. when called after 4 rings it will ring into general delivery box instead of this extension's Voice Mail. Please help i have read through the whole forum and hav'nt been able to find answers.

Thanks

 

[LKev]

When you moved the extension are sure it still has the original extension number. If you just plugged it into another jack that happened to be activated chances are the extension changed. The only way it did not change is if you have set relocation on or you physically moved the cross connect. One way to find out what extension it is press feature *0. The display will say button inquire. Press the intercom button, and it will display the extension that the phone is. If the extension did change you have to swap the cross connects or turn on set relo.

 

[uns2000]

i did the button inquiry and it is the correct extension. what i did originally was that i changed the extension to another unused ext in the office and then plugged the phone at new location and changed it back to whatever it was before. it worked with the other extension but for this particular one i can't get it to work with Voice Mail.

 

[uns2000]

Here is what i did.

ext 2470 Original
ext 2315 Original

changed DN 2470 to 2465(unused Ext)
changed DN 2415 to 2470
changed DN 2465 to 2470

After the swap 2415 is working fine. but 2470 ringing at the desired location but voice mail ring into general delivery box

 

[LKev]

Couple things to check then.
1. Make sure the phone is forwarded to the proper voice mail extension, and not something else.

2. Go into mailbox admin and see what that mailbox is assigned to that extentsion.

3. Make sure general mailbox is not assigned to that new extension.

Hope that helps. I am really confused.

 

[telgirl]

hello,
what is the version of your software on your telephone system and your voicemail system?

 

[uns2000]

software version is SP30BHG06 NAT

and i am not sure how to check VM version

here is some info i took from the wall unit. let see if that makes any sense

NT5B74AABJ
A0787385
02/05/02 REL 07 MOD V3G

 

[uns2000]

appriciate all the help from you guy's, i finally figured it out.


Thanks Again

 

[dontbotherme]

You figured it out? I'm having this problem...what did you do to get it working?

 

[bkrike]

your having what problem? this post is 2 years old- so I doubt he is gonna answer- did you do the same thing he did (change DN's via programming?) If so- thats a problem- thats not what it is for.

Change them physically via x-connects