DN/TEL DIR NAME ON MULTILINE SET KEYS

[mitelmania]

Hi All, I am sure I have seen this done on an SX2000 previously and am trying to achieve this on a 3300 running running 4.1. Essentially I have 2 DDI numbers that are programmed across 3 handsets as both a key system and multicall appearance, there is no CLI from the network provider so I do not need to see the callers number but what I wanted was to show the directory number and/or the tel dir name on the screen when called externally, all I see it the Trunk Service label, if I delete that I get the trunk number ? anyone managed to achieve this before ?
Thanks in advance

 

[kwbMitel]

What do you want to have appen if the call is not answered or the system is in night mode.

The simplest solution would be to create a ring group with the keys as members.

Ring groups are somewhat limited in functionality so other answers may be necessary.

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What's most important is that you realise ... There is no spoon.

 

[mitelmania]

Will only be recieving calls when the site is manned and they will be re-directed elsewhere at the network level when unmanned so I can re-jig them to be anything if need be. Would a ring group as the DDI number with a dummy number as the member programmed as the key on the phones show the Tel Dir number/name ? Its for a "sales" and "support" type arrangement so they can look at the screen to see rather than the label

 

[kwbMitel]

Calls presented to a ring group with display the ring group name.

If the calls do not need to proceed to VM and you already have a solution in place for after hours then terminate the calls to a ring group.

**********************************************
What's most important is that you realise ... There is no spoon.