DN not reachable from outside PBX 1

[NewbiePBX88]

Please excuse my ignorance, I'm new to my PBX and OTM. I have a Prime DN setup for 12-digit CFXA and an M3903 set forwarded to an outside number. When number is dialed from outside the PBX, a fast-busy or operator message states call cannot be completed. Is there a feature I'm overlooking in OTM or something else I should check? TYIA - Monte (Newbie).

 

[madwok]

Hi,

You might need to get your vendor to check on trunk to trunk transfer .
Please be warned that this could open up to toll fraud !

 

[NewbiePBX88]

Thanks madwok. That's exactly what the problem was. I'm not allowed to forward numbers which would require toll charges.