DN doesn't roll to new voicemail acdn 3

[gv82]

For internal reasons, the current voicemail extension needs to be changed. I created a new dummy acd that points to the existing voicemail number so I can migrate the sets over time and then change the actual CDN.

When I call the new acdn, CallPilot picks up and asks for mailbox and password. However, I can't get a test DN to roll to voicemail. I changed the fdn, hunt and mwk... I can't think of anything else to change...

Here is the TN print out:

TN 70 8
DATE
PAGE
DES I2050
TN 070 0 00 08 VIRTUAL
TYPE I2050
CDEN 8D
CUST 0
ZONE 001
FDN 6000
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
SFLT NO
CAC_MFC 0
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRD
CPND_LANG ENG
RCO 1
HUNT 6000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 6001 0 MARP
CPND
CPND_LANG ROMAN
NAME John Doe
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31


Thanks!

 

[acewarlock]

Maybe if you told use why you need to change the Vmail DN, we could come up with a work around.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

Make sure MWC=YES on the new ACD queue you built.

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[gv82]

Ok, thought I'd spare everyone the non-sense, but here it is if it will help.

The current vmail extension is 8000. We are rolling out a private network to all sites. We have decided to standardize on '8' to access the private network company wide. My understanding is that I can't set AC2 to '8' without moving CallPilot to a number that does not start with 8.

I added a SDN in callpilot.

Here is the ACDN print out:

REQ prt
TYPE acd
CUST 0
ACDN 6000
TYPE ACD
CUST 0
ACDN 6000
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 8000
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[GHTROUT]

Looks like our posts crossed...but I think it might be the trick.

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[gv82]

GHTROUT

I changed mwc to yes but the result is the same. Keeps ringing. I think I must have something incorrect as well.

 

[TelecomNemo]

Build 6000 as a CDN with with it's own default ACD DN. Set the NCFW on this ACD to 8000. And test.

 

[gv82]

It's working... sort of!

I'm working this system remotely. I just realized that calls are in fact rolling to voicemail if I call the test extension from another local extension. I was previously testing by calling over our private network. Could this be a network redirect restriction?

Is it possible there is a setting that is preventing the following transfers:

Set 4000 at Site A calls set 6001 at Site B via private network.
Set 6001 forwards call to ACDN extension 6000.
ACDN extension 6000 transfers to 8000.

Thanks!

 

[GHTROUT]

Is the Voice Mail system at a different location than the users telephone? If so, I'd be looking at the Route Data Blocks (such as NEDC, FEDC) that link the sites together. Also if Steering Codes are used, then look at the Route List's FRLs

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[gv82]

The voicemail system is locate at the same site. Does this change your response/suggestions?

 

[GHTROUT]

Ya, it rules out those ideas for the most part.

I'd try TelecomNemo's idea of making 6000 a "CDN" rather than an ACDN. I'm not sure why that would matter, but it sounds like a good thing to try.

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[GHTROUT]

Alternatively, if you are not familiar or cant build CDNs, you can try building 6000 as a Phantom TN, DCFW'd to 8000

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[gv82]

I outed acdn 6000. I then tried to create cdn 6000. When I tried to set DFDN to 6000 I got sch5299. When I tried to set DFDN to 8000 I got sch5300.

What am I doing wrong?

 

[GHTROUT]

Not looking up the error messages maybe, but that's another thread. Try making it a phantom

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[gv82]

I just tried creating a phantom TN. I used type 500 when building the TN. I never saw a prompt for DCFW. I looked in the 4.5 I/O manual and saw lots of references to DCFW for digital sets. I thought phantom TN are built using type 500, am I missing something?

Thanks for your continued support GHTROUT!

 

[GHTROUT]

When you build a Phantom TN, you'll be working in LD10:

TYPE 500
DN 6000
FTR DCFW 4 8000

This assumes you are replacing the queue you showed us in your post from [1 Jul 08 16:23]



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[gv82]

Wow, it's working. Not sure why it likes the phantom over the acd...

GHTROUT - Thanks for all your help!

 

[GHTROUT]

Cool! Thank you for keeping it going here too... it's great to follow a problem from start to resolution.

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