Gerbers404
Programmer
Hi there!
Legend R6.0
Mail R3
I'm wondering if there is a way to have outside calls ring the 2 DLC operators, and then (if noone answers) a hunt group before transferring to AA. At this time, the AA answers all calls first.
I had tought that I was going to have to move to QCC but some other posts in this forum are convincing me that I won't need to go that route. We only have 6-7 incoming lines and roughly 20 internal extensions, so it seem like QCC might be unnecessary.
How painful will this transistion be? In theory, it doesn't seem like it will be that difficult, but I'm concerend that I have no real clue on how many things will have to change before this project is complete. Any thoughts, tips, or ideas would be appreciated!
Thanks
Gerbers404
Legend R6.0
Mail R3
I'm wondering if there is a way to have outside calls ring the 2 DLC operators, and then (if noone answers) a hunt group before transferring to AA. At this time, the AA answers all calls first.
I had tought that I was going to have to move to QCC but some other posts in this forum are convincing me that I won't need to go that route. We only have 6-7 incoming lines and roughly 20 internal extensions, so it seem like QCC might be unnecessary.
How painful will this transistion be? In theory, it doesn't seem like it will be that difficult, but I'm concerend that I have no real clue on how many things will have to change before this project is complete. Any thoughts, tips, or ideas would be appreciated!
Thanks
Gerbers404