Divert to specific mailbox using pilot DN

[GrantUrismo]

We have several incoming lines which are used to leave messages in mailboxes. At the moment so the messages go to the correct mailbox each line has a real phone attached on constant call forward to voicemail. This means that the calls are passed through to Meridian Mail with the correct mailbox ID.

As I'm running short of DNs I'd like to replace the phones with Pilot DNs, but I can't find a way of doing this and retaining the link to a given mailbox.

Any ideas?

 

[luv2ski]

acd dns

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[luv2ski]

ncfw to vm dn

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[GrantUrismo]

Our background is that we are a charitable organisation with a small Meridian we don't want to spend any money on, hence why I'm trying to free up these lines and not just buying another extension card.

We don't have enough free ACD queues to use ACD for this, and if I just forward a pilot DN to the voicemail DN it acts as a remote access to voicemail, requiring a login etc.

I need it to just auto divert to leave a message in a given mailbox.

 

[kcfonman]

Use the Phantom DN's on your PBX. This assumes that you have enough TN's left in your system. Phontoms do not use physical ports but do count as a software TN. You program each port to DCFW to you VM DN.